Refund & Return Policy

To initiate a return, kindly reach out to us through official channels, specifically by email at or via our live chat feature.

Returns are applicable exclusively to standard parts stocked in store, special order parts or items shipping from our supplier are only returnable in exceptional circumstances. Products which have been procured in error, cannot be accepted for return or exchange.

In the exceptional circumstance that a product is determined to be defective, it is imperative that the return process is initiated within a 30-day period, in strict accordance with manufacturers established return policy. Failure to promptly notify us regarding a received faulty item is likely to result in the disapproval of the return claim.

All returned items will undergo thorough examination by our team and, if necessary, by Yamaha, to ascertain the presence of defects. In the event that an item is incorrectly returned as defective, it will be returned to the customer. In such instances, the customer will be liable for the associated shipping charges, as well as an administrative fee of £25 + VAT.